When will my order ship?

Orders are securely packaged, insured at full value, and shipped via USPS/UPS. How much is shipping? How long will my order take to arrive?

Order	Shipping & Handling	Method	Cost
Expedited Shipping	Overnight	Standard UPS	$35
After 4PM (EST)	Shipped 2-5 Business Days	Standard USPS	Free
Alterations Needed	Shipped 5-10 Business Days	Standard USPS	Free
Custom Made Orders	Varies based on order	Standard USPS	Free

 

*Please note that a "business day" is Monday through Friday, excluding all federal holidays.

If you wish to ship to a different address other than your billing address, please contact your bank or credit card company to add the address to the account. 

Please note, an adult signature is required at the time of delivery.

We can't guarantee that your shipment won't be delayed due to unexpected occurrences beyond our control. Unfortunately, it happens every once in a while, however we'll do our best to assist if the situation occurs.

What if I live outside of the United States?

BoldGold ships worldwide. Any taxes and duties collected by the local government is the responsibility of the customer. International shipping cost varies based on destination. Expected delivery time is 7-14 business days after your order is shipped.

What else is included in this order?

• Appraisal certificate
• Gift box
• Detailed receipt
• Any applicable certifications

Return/Exchange Policy

ALL SALES ARE FINAL AND WE DO NOT ACCEPT RETURNS

Our number one priority is customer satisfaction. With that being said, BoldGold offers a complimentary 30-day limited warranty on all jewelry purchases within the US. Items that are purchased online are not eligible for return, however, may be exchanged within 30-days of purchased date.

*Please note, original shipping costs will not be refunded.

Exchanges are available ONLY if there is a defect in the product within 7 days of initial receipt.  To be eligible for an exchange, please email us within 7 days of receiving your order.  Items returned after 7 days will not be processed.I

tems must be returned in their original condition, include all product documentation, and shipped within 7 days of product delivery. If an item portrays any sign of wear or damage, a return will not be accepted and a refund will not be issued.

Unapproved returns (including used products) will be rejected and shipped back to the customer when possible. We’re not responsible for unauthorized returns that are lost or damaged in transit.

How do I return my order?

1. For returns, please contact us via email,  If you prefer to send us an email, be sure to include the following information:

• Subject line- ‘Online Purchase Return/Exchange’
• Contact information
• Order/Invoice number
• Return or exchange?
• Reason for return or exchange
• *You must receive a return email confirmation from Nelly's&Co before returning your item(s).*

2. Packing your Order:

• Place the item(s) in its original packaging, be sure to include all documentation; lost or misplaced documentation will result in a replacement fee.
• Item(s) must be fully insured at the purchased price and returned to:

• We will not be responsible for items lost or damaged while shipping. Please keep the post office/carrier receipt until you receive delivery confirmation.
• For security purposes, please refrain from writing the word “jewelry” anywhere on the package.

3. Refund Process:

• Once we receive your package, we will evaluate and inspect the items. If all looks good with the tags attached, we will contact you with confirmation and issue a refund in the same form payment was made. Please allow 5-10 business days for refund; this varies depending on purchase method.

Are there items that cannot be returned or exchanged?

Customized Items:

Any item that was custom made or custom ordered cannot be returned or exchanged. Custom made/custom ordered refers to any item that was created or ordered specifically for the purchaser with the consent, direction, and specifications of the purchaser.

Altered Items: We do not allow returns or exchanges on items that have been altered. This includes items that have been modified in any way, resized, or engraved. These items are final sale.

Cancel or Modify Order:

If you would like to change or cancel an order after it has been placed, please contact us via email. We will try to accommodate order changes to the best of our ability.